Last updated: 15 August 2026
1. About these Terms
These Terms and Conditions (the “Terms”) govern your use of la-fleure.com (the “Website”) and every order you place through it. By placing an order you confirm that you have read, understood and accepted these Terms. Please read them before you order; if you do not agree with them, please do not use the Website.
2. Who we are
La Fleure is an online perfumery offering niche and designer fragrances, home fragrance and beauty products, shipped worldwide.
- Website: la-fleure.com
- Customer care: lafleur@fragrance.email, +373 79999-108
- Company: S.R.L. „VIOLI LUX”, Republic of Moldova — [registered address], [IDNO]
3. Products and product information
We describe every product as accurately as we can: brand, concentration, volume, olfactory notes and, where relevant, ingredients. Fragrance is a personal experience and the way a scent develops depends on skin, temperature and season, so a description can never fully replace trying a product.
Product images are provided by the brands or photographed by us. Colours may differ slightly between screens, and brands may update packaging without notice; in that case you receive the current packaging of the same product.
4. Placing an order
Adding an item to your basket does not reserve it. When you complete checkout you make an offer to buy; we then send an order confirmation by email acknowledging that we have received it. The contract between us is formed when we send you a dispatch confirmation for the items concerned.
If an item turns out to be unavailable after your order, we will contact you and either offer an alternative or refund that item in full.
5. Prices, currency and taxes
Prices are shown on the product page and in the basket, including any applicable VAT unless stated otherwise. You may view prices in several currencies; the currency used at checkout is the one shown at the moment of payment, and your bank may apply its own conversion rate or fees.
For deliveries outside the country of dispatch, import duties, taxes and customs clearance fees may be charged by the destination country. These are not included in the price and are payable by the recipient.
6. Payment
We accept the payment methods displayed at checkout, including major debit and credit cards and PayPal. Payments are processed by our payment providers over an encrypted connection; we never store your full card details. Orders are dispatched after payment has been authorised.
7. Delivery
We ship worldwide. Delivery times, methods and costs are shown at checkout before you pay and depend on the destination and the service you choose. Estimated delivery times are indicative and start from dispatch, not from the moment of ordering.
Please check that the delivery address is complete and correct: we cannot be held responsible for delays or losses caused by an incorrect address. Once your parcel is handed to the carrier you receive a tracking number by email.
Alcohol-based fragrances are classified as dangerous goods for air transport and may travel by road or by a dedicated service, which can extend delivery times to certain destinations.
8. Right to cancel and returns
If you are a consumer in the EU, you may cancel your order within 14 days of receiving it, without giving a reason. To do so, tell us at lafleur@fragrance.email before the period expires, then return the items within 14 days of informing us.
Products must be returned unused, undamaged and in their original packaging, with any seal, cellophane or protective film intact. In line with consumer law, sealed cosmetics and fragrances that are not suitable for return for reasons of hygiene cannot be taken back once the seal has been broken.
We refund the price of the returned items, and the standard delivery cost of the original order, within 14 days of receiving the return or proof that it was sent. The cost of returning the goods is yours unless the item was faulty or incorrectly supplied.
9. Faulty, damaged or incorrect items
If an item arrives damaged, faulty or is not what you ordered, write to lafleur@fragrance.email within a reasonable time, with your order number and photographs. We will arrange a replacement, a repair where possible, or a full refund including delivery costs, at no cost to you. Your statutory rights are not affected.
10. Authenticity
We sell only original products, sourced from the brands and their authorised distributors. Every item is supplied in its original packaging.
11. Accounts
You may order as a guest or create an account. You are responsible for keeping your password confidential and for activity carried out under your account. Tell us immediately if you believe your account has been used without your permission.
12. Intellectual property
All texts, product descriptions, photographs, logos and design elements on this Website are protected by copyright and belong to us or to the respective brands. You may not copy, reproduce or use them commercially without written permission. Brand names and trademarks are the property of their owners and are used to identify the products we sell.
13. Our liability
We are responsible for foreseeable loss or damage caused by our failure to comply with these Terms. We are not liable for loss that was not foreseeable, for business losses, or for delays caused by events beyond our reasonable control, such as carrier disruption or customs procedures. Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence.
Fragrance and cosmetic products are for external use. Please read the ingredient list if you have known allergies, and discontinue use if irritation occurs. Keep products away from children, heat and direct sunlight.
14. Personal data
We process personal data in accordance with our Privacy Policy, which explains what we collect, why, and what rights you have. Our use of cookies is described in the Cookie Policy.
15. Complaints and disputes
If something goes wrong, please write to lafleur@fragrance.email first — most issues are resolved quickly. If we cannot agree, EU consumers may also use the European Commission’s Online Dispute Resolution platform.
16. Changes to these Terms
We may update these Terms to reflect changes in our services or in the law. The version published on this page at the time you place your order is the one that applies to that order.
17. Governing law
These Terms are governed by the law of the Republic of Moldova. If you are a consumer, you also benefit from the mandatory provisions of the law of the country in which you live.
18. Contact
Questions about these Terms or about an order: lafleur@fragrance.email
