If a fragrance is not right for you, the order can be returned. Here is how it works and how long it takes.
How to return an order
- Write to lafleur@fragrance.email within 14 days of receiving your order. No reason needed.
- Send the items back within 14 days of telling us.
- We refund within 14 days of receiving the return, or proof that it was sent.
What can be returned
Items must come back unused and undamaged, in their original packaging, with any seal, cellophane or protective film intact.
Opened fragrance and cosmetics cannot be returned. In line with consumer law, sealed products that are unsuitable for return for reasons of hygiene cannot be taken back once the seal has been broken.
Faulty, damaged or incorrect items
Write to us with your order number and photographs.
We will arrange a replacement, a repair where possible, or a full refund including delivery, at no cost to you. Your statutory rights are not affected.
What exactly we refund
The price of the returned items and the standard delivery cost of the original order.
Return postage is at your cost, unless the item was faulty or incorrectly supplied.
The 14-day right to cancel applies to consumers in the European Union. If you are elsewhere, write to us and we will find a solution.
Need to return an order?
Write to us and we will guide you through it.
